What happens if I accidentally pay twice?

Since one $15 payment already covers all four courses, a second payment is automatically detected as a duplicate and refunded to your original payment method within a few business days. No action is required on your part.

Refund Policy

Refunds are available any time before your completion certificate is successfully transmitted to the FMCSA Training Provider Registry. Once that transmission succeeds, the course is not refundable, because the service has been fully delivered and your record is on file with FMCSA.

The cutoff: successful FMCSA transmission

When you pass a course's final assessment, your completion is transmitted to the FMCSA Training Provider Registry, typically within moments. Before that transmission succeeds, you can request a refund at any point, for any reason, by emailing info@eldt.io. Once the transmission succeeds, that is the line: the course is complete and on file with FMCSA, and it is not refundable past that point.

Accidental duplicate payments

Because one payment already unlocks Class A, Class B, the B-to-A upgrade, and hazmat theory, there is never a reason to pay a second time. If our system detects a second payment on an account that has already paid, it is automatically refunded to your original payment method. You do not need to contact us for this; it happens on its own, and you will see the refund on your statement within a few business days. If you are retrying a payment because you are having trouble logging into your existing account, go to Login or use Forgot Password rather than paying again.

How refunds are processed

All payments go through PayPal, and all refunds are returned to the original PayPal payment method. We cannot send a refund to a different account or payment method than the one used to pay.

Questions

Email info@eldt.io with your order ID or the email you paid with, and we will sort it out.